Select Criteria: Session Type = Education

Sunday, October 23, 2:50 PM - 3:50 PM

Key to Success in a Post-COVID, PDGM, HHVBP World: Referral Management & Forecasting
  • Room: 122/123
  • Session Number: 101
CLICK HERE TO VIEW SESSION RECORDING. Could the world of home health get any more challenging? With a reimbursement system dependent on data collection the affect of the recent global pandemic will be felt for years to come, impacting benchmarks and trends in care practices. Couple the pandemic after effects with the advent of the Home Health Value Based Purchasing system national rollout and ongoing refinements to the Patient Driven Groupings Model structure and the next few years for home health will require some adjusting; operationally and fiscally. What's the best plan of action to take for agencies seeking to exceed expectations in this new healthcare world? Taking a closer look at where it all begins - the referral. Rediscover how to examine a referral for level of care appropriateness to truly manage care practices and forecast the care path for each individual patient to achieve optimal outcomes and financial success.Read More
Speaker(s)
Faculty
Brian Lebanion MBA, CPC, RNC, HCS-O, HCS-D
Healthcare Consulting Manager
Wipfli
Category:
Handout(s)
Sponsored byInovalon
  • Education
Era of Human Capital: Become a People-focused Employer
  • Room: 120/121
  • Session Number: 102
CLICK HERE TO VIEW SESSION RECORDING. Home Health, Hospice, and Home Care are about helping people helping people. We have been focused on improving lives of patients and families since the industry's inception. The pandemic changed the Home Care/Hospice industry in many ways. Home Care now sits in the front row of the healthcare continuum. We not only compete for referrals but must compete for talented clinicians to support the abundance of patients who need our services. This presentation will combine market data, hiring trends, and retention statistics with tangible tactics and real-life examples of how leading agencies are winning the competition for people. Led by two industry-leaders on human capital from both the consultant and provider points of view, Eric Scharber is a national expert on recruitment, retention, and staffing trends in Home Care; Brent Korte has deployed innovative tactics for one of the largest providers in the US for years, resulting in some of the lowest turnover rates in Home Care.Read More
Speaker(s)
Faculty
Brent Korte MHA
CEO
Frontpoint Healthcare
Faculty
Eric Scharber
Managing Principal
SimiTree
Category:
Handout(s)
  • Education
Create Culture Focused on Zero Harm: Empower Frontline Staff to Rapidly "See, Solve, and Share"
  • Room: 126/127
  • Session Number: 103
CLICK HERE TO VIEW SESSION RECORDING. Home-based care providers have been challenged to employ lean principles and create a staff-driven culture because of a dispersed care settings and a remote workforce. For one Home Health, Hospice, and Home Infusion program, a quality and organizational culture system built on a commitment to zero harm model is helping them reduce all harms and simultaneously increase staff retention. The fundamental goal of their model called Commit to Zero Harm is real-time problem solving to manage risk of harm to patients, their loved ones, and each other. Components of the program include 15-minute tiered huddles, escalation pathways, intense leadership engagement, and shared learnings. This agency is now seeing significant improvements in key safety and performance metrics. Some areas of improvement include increased retention rates up to fifty percent, more timely patient access to care, and other safety performance outcomes.Read More
Speaker(s)
Faculty
Janet Burgess RN, BSN, CENP
Director of Patient Care Services Home Health
Duke HomeCare & Hospice: Duke University Health System
Faculty
Lisa Tuttle RN, CHPN, NE-BC, BS, MSN
Associate Chief Nursing Officer and Senior Director of Clinical Operations
Duke HomeCare & Hospice: Duke University Health System
Faculty
Mike Radtke MS
Consultant/Educator/Trainer
ValueCapture
Category:
Handout(s)
  • Education
Playbook for Creating a Sustainable M&A Operating Model to Deliver Results
  • Room: 130
  • Session Number: 104
CLICK HERE TO VIEW SESSION RECORDING. This interactive session unbundles and clarifies the M&A process in a way that is simple, efficient and scalable for transforming a growing home care provider into an optimized serial acquirer. A home care company pursuing an inorganic growth strategy must evolve from being only an agency providing home care services into an organization that acquires, integrates, and optimizes other agencies into its company’s operations. This session will give you the insights, framework, approach and tools to implement your optimized M&A Operating Model and realize greater value whether you are a founder with a one-time sell-side transaction or an acquirer completing a volume of add-ons.Read More
Speaker(s)
Faculty
Angelo Spinola Esq.
Shareholder, Practice Co-Chair
Polsinelli PC, Polsinelli LLP
Faculty
Cullin Hughes JD
Shareholder
Polsinelli PC, Polsinelli LLP
Faculty
Larissa Kruzel PMP
Director Of Business Operations
Polsinelli PC, Polsinelli LLP
Faculty
Taylor Maun JD
Associate
Polsinelli PC, Polsinelli LLP
Category:
Handout(s)
  • Education
Positive Impact In-home Diagnostic Services for Patients, Providers, and Payers
  • Room: 263/264
  • Session Number: 105
CLICK HERE TO VIEW SESSION RECORDING. While portable imaging diagnostics are not new in 2022, there has been an increase in their utilization for patients who choose to receive their health care, wherever they call home. This session will provide a general overview of the types of imaging exams able to be performed safely in a patient's home, with updates on the newest equipment and technologies being used in 2022. Real use-case studies will be reviewed and tied to how such diagnostic services may positively impact clinical care coordination, clinical outcomes, quality measures, and patient satisfaction. Learn how incorporating such a partnership can prevent an avoidable acute transfer or a hospital readmission, while reducing overall health care costs.Read More
Speaker(s)
Faculty
Anurag Gupta MD, MBA, MMSc
CEO
Tembo Health
Faculty
Lorelei Schmidt MT, ASCP, IP-BC
Vice President
TridentCare At Home
Faculty
Reono Bertagnolli MD
Medical Director
TridentCare At Home
Category:
Handout(s)
Sponsored byCalian
  • Education
Therapy and HHVBP: Impact of Improvement and Stabilization
  • Room: 261/62/65/66
  • Session Number: 106
CLICK HERE TO VIEW SESSION RECORDING. Home health outcome measured have historically focused on the ability of agencies to demonstrate improvement as seen in the scores that are publicly accessible and the related stars ratings. Although there is a shift to some composite measures in the value based purchasing model, agencies continue to see improvement as a “positive” outcome and stabilization or decline as “negative”. Discussion of the model in the final rule for 2022 highlighted the importance of both maintenance therapy and nursing management and evaluation - two areas that make agencies nervous and leading to both components of the home health benefit being underutilized. This session will connect the stabilization approach to care to positive patient outcomes as home health value based purchasing continues to expand.Read More
Speaker(s)
Faculty
Cindy Krafft PT, MS, HCS-0
Owner/Founder
K&K Health Care Solutions
Faculty
Sherry Teague MSESS
Owner
K&K Health Care Solutions
Category:
Handout(s)
  • Education
The New World of Hospice Survey Enforcement in 2022: Be Prepared!
  • Room: 260/267
  • Session Number: 107
CLICK HERE TO VIEW SESSION RECORDING. With the new CMS hospice survey changes which includes enforcement remedies and increased regulatory scrutiny on the hospice survey process, the importance of a robust, ongoing survey readiness program cannot be overstated. Hospice leaders need to understand more than ever the importance of key survey readiness priorities to avoid CMS survey enforcement remedies and ensure regulatory compliance. This interactive program focuses on changes to the survey process with hospice survey reform as well as top survey issues and regulatory challenges faced by hospices during the COVID-19 pandemic that will shape surveys for years to come. Specific strategies hospice leaders can implement to demonstrate hospice-wide compliance will be discussed.Read More
Category:
Handout(s)
Sponsored byNational HME
  • Education
OASIS E - EEEExciting New Assessment for Home Health
  • Room: 274
  • Session Number: 108
CLICK HERE TO VIEW SESSION RECORDING. One of the biggest OASIS changes we have had is coming soon to your agency! Start introducing the importance of OASIS E, and how it is essential to understand the changes and how it will impact value-based purchasing. Prepare your clinicians in the new behavioral health screening tools, transfer of health information, among many more things! Join us in this interactive session to understand what needs to happen sooner than later at your agency.
Speaker(s)
Faculty
J'non Griffin MHA, HCS-D, COS-C, HCS-H, HCS-C
Principal/SVP Coding Department
SimiTree
Category:
Handout(s)
  • Education
Hospice Audits and Investigations: Current Landscape, Preparedness, and Defense
  • Room: 275
  • Session Number: 109
CLICK HERE TO VIEW SESSION RECORDING. In this session, we will begin with an overview of the various types of audits and initiatives targeting hospices, following the progression from least intensive (e.g., ADRs) to most intense (False Claims Act). We will cover current types of audit denials, leading to a discussion of how to reduce your organization's risks during an audit. Specifically, this will include how to elevate internal audit and reimbursement to the forefront of compliance. We will finish with an overview of what a government investigation entails, including tips for reducing your company's expense and exposure in advance.
Speaker(s)
Faculty
Jason Bring JD
Healthcare Attorney
Arnall Golden Gregory, LLP
Category:
Handout(s)
  • Education
Power Positioning: Personal Care and Population Health
  • Room: 276
  • Session Number: 110
CLICK HERE TO VIEW SESSION RECORDING. Personal care agencies hold a unique opportunity to add value to providers and payers managing healthcare lives over time. Medicare Advantage programs, Accountable Care Organizations, and Managed Medicaid programs are finally beginning to recognize the cost savings achieved when their membership’s health-related social and functional needs are met. Now is the time for personal care providers to reposition their services and embrace innovation to better connect clients to the support they need. By blending practical services with smart use of technology, personal care agencies can improve outcomes and lower the cost of care, taking a more strategic position within the broader payer/provider network. This value proposition will be described, allowing attendees to expand their view of the power of private duty in today's market.Read More
Speaker(s)
Faculty
Christina Sommerfield
VP of Company Offices
Griswold Home Care
Faculty
Christobel Selecky MA
Board Director
Griswold Home Care
Faculty
Kim Campbell MA, MHP
Manager of EDI Operations
Palmetto GBA
Faculty
Mike Slupecki MSA, MBA
Chief Executive Officer
Griswold Home Care
Category:
Handout(s)
  • Education

Sunday, October 23, 4:00 PM - 5:00 PM

Is My Revenue Right? Uncovering Revenue, Receivables, and Cash Flow Issues in Revenue Cycle
  • Room: 122/123
  • Session Number: 201
CLICK HERE TO VIEW SESSION RECORDING. Assessing home health revenue accuracy is complicated. Varied payment models between Medicare, MA and other fee-for-service or value-based payers can make it difficult to answer questions, such as: “Is my revenue right?,” “Why are my receivables so high?,” and “Where is my cash?” It can often be difficult to make sense of changes in revenues, receivables, and cash flow when patient census and utilization do not seem to vary. This session will provide attendees with strategies for assessing how to identify subtle changes in operations that can have big impacts on revenue performance and cash flow, such as changes in coding practices, shifting volumes between PDGM and fee-for-service payers, and delays in order management. This session will also explore how varied or limited use of EMR systems can contribute to growing receivables or financial reporting inaccuracies. Attendees will be provided insights on how to analyze and improve revenue cycle performance and reporting.Read More
Speaker(s)
Faculty
M. Aaron Little CPA
Managing Director
FORVIS
Faculty
Nanette Minton RN, HCS-D, HCS-H
Senior Clinical Coding Manager
MAC Legacy
Category:
Handout(s)
Sponsored byInovalon
  • Education
Homecare Workers Say You’re Missing the Mark on Recruitment & Retention: What to Do About It
  • Room: 120/121
  • Session Number: 202
CLICK HERE TO VIEW SESSION RECORDING. Leveraging two decades of research and three decades of operational experience, the presenters will share the latest data, insights and best practices attendees can use today to attract and retain employees. Brand-new research results will be exclusively shared with attendees, and attendees will have exclusive access to tools after the conference to help them plan and chart progress.
Speaker(s)
Faculty
Marcylle Combs MS, RN, BS, CHCE
Owner & President
MAC Legacy
Faculty
Stephanie Johnston MBA
President and Chief Executive Officer
Transcend Strategy Group
Category:
Handout(s)
  • Education
Leading Through CY23 Changes: Transition to OASIS E and HHVBP Expansion
  • Room: 126/127
  • Session Number: 203
CLICK HERE TO VIEW SESSION RECORDING. Join the presenters as they provide recommendations to leadership about how best to prepare their organization for transition to OASIS E and national expansion of HHVBP. Presenters will provide guidance on when and how to prepare clinicians for these changes to ensure a smooth transition. Clinicians need to understand the high level 'why' behind the new OASIS E items and HHVBP. The presentation will guide leaders on training timelines and approaches.
Speaker(s)
Faculty
Chris Attaya MBA
Vice President, Product Strategy
Strategic Healthcare Programs
Faculty
Sue Payne MBA, RN, CHCE
Home Care Strategies Advisor
Corridor Group
Category:
Handout(s)
  • Education
Legal Challenges to Statistical Sampling and Extrapolated Overpayments
  • Room: 130
  • Session Number: 204
CONFERENCE RECORDING NOT AVAILABLE. This presentation will be an advanced session on the evolving legal challenges that can be asserted against OIG, CMS, and commercial payor statistical sampling processes and extrapolated overpayments. Attendees will learn the bodies of law and specific challenges that are increasing successful in invalidating improper and abusive sampling and extrapolation process used by auditors. Attendees will learn how to identify key issues and prepare to assert such challenges in the various appeals processes. Attendees will also learn techniques of how to properly apply sampling and extrapolation for internal reviews and self-auditing.
Speaker(s)
Faculty
Stephen Bittinger JD
Health Care Audit and Integrity Partner
K&;L Gates, LLP
Category:
Handout(s)
  • Education
Cutting the Cord: Inside a Top-10 Home Health and Hospice Organization's Leveraging Technology to Develop its Own Call Center
  • Room: 263/264
  • Session Number: 205
CLICK HERE TO VIEW SESSION RECORDING. You will feel like you are in an internal meeting. One of the country's Top-10 HHH (Home-Health and Hospice) providers will share how they partnered to develop their own call center. This is not your father or mother's call center. This is a highly sophisticated operation akin to that used by the largest companies in the world. It customizes operations for regions, business types (e.g. Hospice or Home-Health), and for unique geographies and populations. Hospice leadership will share their ideology for the project, their partnership requirements, their workflow processes, their challenges and quick-wins, and, ultimately, their ROI and vision for future implementation. Listen to a moderated panel of the client's administrative, IT, and Quality execs and save plenty of time for you to ask and have your burning (and burnout) questions answered.Read More
Speaker(s)
Faculty
Angie Nanda
Amedisys
Faculty
Kevin Childs
Co-Founder, Practice Leader
CareXM
Faculty
Laurie Nelson BSN, RN
Director of Clinical Services
CareXM
Faculty
Mike Chelette RN, BSN, ASN
AVP
Amedisys
Category:
Handout(s)
Sponsored byCalian
  • Education
National Personal Care Workforce Data Study
  • Room: 261/62/65/66
  • Session Number: 206
CONFERENCE RECORDING NOT AVAILABLE. Join us for the unveiling of a new data study, conducted by NAHC and MissionCare Collective. In partnership with one of the world’s largest data companies, we’ve evaluated 65K+ personal care workers across more than 90 data sources. The analysis includes identification of seven personas of today’s worker and key motivations and drivers to recruit, engage, and retain caregiver talent. All attendees will receive a copy of the full report.
Speaker(s)
Faculty
Brandi Kurtyka
CEO
MissionCare Collective
Category:
Handout(s)
  • Education
New Data on Employee Experience, Health, and Wellbeing
  • Room: 260/267
  • Session Number: 207
CLICK HERE TO VIEW SESSION RECORDING. Now more than ever, creating a positive employee experience must be a priority. It makes sense for so many reasons, happy employees are more productive, have less absenteeism, contribute more ideas, are safer, have less turnover, provide more inside recruitment, and contribute to better patient outcomes. Additionally, they are happier in their personal lives. It makes total sense from a business perspective to make sure we take care of our own. Holistic Employee Experience (HEX) takes into consideration the wellbeing, health, voice and background of each individual. During these incredibly difficult years, we have found ways to use this challenging time to step up and show our employees we know they are our top priority. Our enhanced approach to employee health, wellbeing, recognition, equity and inclusion has proven to be successful as measured through our metrics and surveys. We are well on our way to being the gold standard within our field.Read More
Speaker(s)
Faculty
Bettyanne Rosa MS, SPHR, SHRM-SCP
Chief Human Resources Officer
VNA Health Group
Faculty
Lisa Zwerdling MSN, RN-BC-HEX
Chief Employee Experience Officer
VNA Health Group
Faculty
Susan Giglia MSN, RN
Director of Employee Health, Clinical Education and Infection Control
VNA Health Group
Category:
Handout(s)
Sponsored byNational HME
  • Education
Mission-Critical to Revenue: The Value of Legislative and Regulatory Advocacy and Engagement
  • Room: 274
  • Session Number: 208
CLICK HERE TO VIEW SESSION RECORDING. It’s a fact -- industries and organizations who approach advocacy in a disciplined way, succeed. With so much money on the table, why doesn’t every home-based provider prioritize advocacy as a critical business function? The cost of advocacy and engagement in terms of time and resources are minimal, yet the benefits and value of government and regulatory engagement is huge. Home-based care has emerged as an essential and central component of future care delivery models and a critical partner for hospitals, physicians and payers. Our industry performance and results now offer new opportunities for home health, hospice growth and relevance. The way we advocate, engage and lead as an industry presents a great opportunity to move forward. Every voice is needed to advance the industry and secure your organization’s future.Read More
Speaker(s)
Faculty
David Totaro MBA
Chief Government Affairs Officer
BAYADA Home Health Care
Faculty
Deborah Hoyt
Senior Vice President of Public Policy
Axxess
Category:
Handout(s)
  • Education
Is Your Board a Source of Frustration? Tips for Engagement and High Impact
  • Room: 275
  • Session Number: 209
CLICK HERE TO VIEW SESSION RECORDING. Many Chief Executives are frustrated by a lack of engagement by their board including spotty attendance, difficulty recruiting for the board, and a general lack of participation. In this session, we'll examine 6 pillars that support board engagement and high impact.
Speaker(s)
Faculty
William Bill Musick MBA, CHC
President
Integriti3D
Category:
Handout(s)
  • Education
Latest Legal Developments Impacting Private Duty Care
  • Room: 276
  • Session Number: 210
CLICK HERE TO VIEW SESSION RECORDING. Hear a summary of the most significant legal trends and updates impacting your agency in 2022 and strategies for complying with the same. Discussion includes hot button issues related to new federal and state laws that may impact your businesses, regulatory developments from the Department of Labor, EEOC and OSHA that you should be aware of, as well as hit on the CMS vaccine mandate, COVID-19 issues, attacks on restrictive covenants at the federal and state level and how to nevertheless protect your business from clients poaching caregivers along with other important topics. Most importantly, receive practical, business-minded strategies for complying with these laws.Read More
Speaker(s)
Faculty
Angelo Spinola Esq.
Shareholder, Practice Co-Chair
Polsinelli PC, Polsinelli LLP
Category:
Handout(s)
  • Education

Monday, October 24, 11:30 AM - 12:30 PM

Innovations in Dementia Education
  • Room: 122/123
  • Session Number: 301
CLICK HERE TO VIEW SESSION RECORDING. With the rise in number of people living with dementia in our nation and the complexity of the disease the need for effective dementia care professionals is imperative. This program explores barriers and resolutions to effective dementia training, recommendations and best practices in training and examines innovative collaborative learning models in dementia education. This program explores effective dementia training for current and future healthcare workers to increase care partnering skills, job satisfaction and retention.
Speaker(s)
Faculty
Jaime Cobb Tinsley
VP of Dementia & Caregiver Education
James L. West Center for Dementia Care
Category:
Handout(s)
Sponsored byInovalon
  • Education
What's the Big IDEA?
  • Room: 120/121
  • Session Number: 302
CLICK HERE TO VIEW SESSION RECORDING. The home care workforce is projected to create more jobs than any other occupation in the next decade. Attracting talent in such an in-demand workforce will require organizations to make significant investments in establishing welcoming cultures. Inclusion, Equity, Diversity and Allyship (IDEA) initiatives enable practices that deliver a fair, safe and inclusive work environment that fosters innovation and productivity. Seventy-eight percent of employees want to work for a company that prioritizes diversity, equity and inclusion — and their happiness and satisfaction in the organization might even depend on it. Examine and explore this growing focus and how it can affect the growth of your organization.Read More
Speaker(s)
Faculty
Adrian Killebrew MBA
Vice President of Interoperability
Axxess
Faculty
Amber Cabral MA
Founder and CEO
Cabral Company
Handout(s)
  • Education
Treating the Illness is Only Incidental to Caring for the Person Within the Patient
  • Room: 126/127
  • Session Number: 303
CLICK HERE TO VIEW SESSION RECORDING. With healthcare professionals continuing to undervalue the stories that lie behind every patient, we only continue to fail in providing better patient outcomes. Hospital readmission rates and emergency room visits remain high, requiring CMS to take further action in incentivizing agencies thru Value Based Purchasing. Agencies, no doubt, heal wounds and maximize potential, but what happens after discharge? Why are we finding these patients back at our door? Patients are people, like you and me. We belong to a certain demographic that influence how we live. We encounter real-life challenges that already make life difficult as it is. But some of these pose as obstacles to our health. A person with CHF who is short of breath may not have the ability to prepare a low sodium meal. Their priority of living is greater than a low sodium diet, which could mean that TV dinners becoming staple in that household. Life happens at home. Treating the illness is only a tiny part of what we do.Read More
Speaker(s)
Faculty
Conrad Aquino BSN, RN, MD
CEO
HH People Solutions
Faculty
Donna Chambers RN, BS, COS-C
Clinical Educator
Optimal Health Care
Handout(s)
  • Education
Home Health & Hospice Compliance Programs: Making Your Program Effective
  • Room: 130
  • Session Number: 304
CLICK HERE TO VIEW SESSION RECORDING. The OIG regularly announces that home health agencies and hospice providers have violated certain laws and have been fined. In this session, attendees will learn how to use CMS, OIG, and DOJ guidance to measure the effectiveness of their compliance program. This session will review the core compliance and ethics program expectations and explore CMS, OIG, and DOJ guidance. The session will discuss DOJ Guidance on the Evaluation of Corporate Compliance Programs and OIG’s Memos on Home Health and Hospice Compliance Program among other guidance. The discussion will include an overview of the key questions the DOJ thinks need to be asked to determine the effectiveness of your compliance program. Finally, there will be a discussion on the necessary elements of your compliance programs, including but not limited to: (1) how to assess the effectiveness of your compliance program using CMS regulations; and (2) key questions to ask to assess the effectiveness of your compliance program.Read More
Speaker(s)
Faculty
Sean Fahey JD
Health Law Attorney
Hall Render
Handout(s)
  • Education
What You Need to Know About Ransomware Protections
  • Room: 263/264
  • Session Number: 305
CLICK HERE TO VIEW SESSION RECORDING. Healthcare is one of the most vulnerable sectors to cyber-attacks. As it continues to expand exponentially and moves to digitally enabled healthcare services, cyber-criminals are trying to take advantage of the weaknesses and security vulnerabilities. With the global pandemic, healthcare organizations continue to fall victim to data leaks involving compromise on privacy, personal information, and sensitive health records maliciously being sold or distributed on the Dark Web. Educating your staff and establishing a strong IT foundation can help safeguard your client’s privacy and personal information. Agencies need to work closely with their software vendors to ensure that their business is properly protected.Read More
Speaker(s)
Faculty
Richard Guttman MBA
Chief Legal Officer
AlayaCare
Faculty
Tony Ott
Market Leader for US Home Health & Hospice
AlayaCare
Category:
Handout(s)
Sponsored byCalian
  • Education
VBID: What Hospice Needs to Realize About Medicare Advantage
  • Room: 261/62/65/66
  • Session Number: 306
CLICK HERE TO VIEW SESSION RECORDING. This session will cover the details of the Value-Based Insurance Design (VBID) Model – Hospice Benefit Component. Medicare Advantage (MA) has long had coverage for home health patients, but there has never been coverage for Hospice under the MA benefit. VBID is a demonstration that began January 1, 2021 and continues for 5 years. There are multiple Medicare Advantage Organizations (MAO) that are participating and have coverage in multiple states. In addition to Hospice care there is an expansion of Palliative Care services that are offered to patients through the MAO. CMS is testing how the hospice benefit component can improve beneficiary care through greater care coordination, reduced fragmentation, and transparency in line with recommendations by the Office of Inspector General (OIG), the Medicare Payment Advisory Commission (MedPAC) and others. Hospice must prepare as more and more MAOs are participating in VBID to offer the hospice benefit to their beneficiaries.Read More
Speaker(s)
Faculty
Melinda Gaboury COS-C
Chief Executive Officer
Healthcare Provider Solutions, Inc.
Category:
Handout(s)
  • Education
CGS Regulatory Updates for Hospice Providers: Elevating Provider Knowledge
  • Room: 260/267
  • Session Number: 307
CLICK HERE TO VIEW SESSION RECORDING. This session will be presented by the J15 HHH Medicare Administrative Contractor (MAC), CGS Administrators, LLC. You definitely don’t want to miss this session if your hospice agency is in Colorado, Delaware, Iowa, Kansas, Maryland, Missouri, Montana, Nebraska, North Dakota, Pennsylvania, South Dakota, Utah, Virginia, West Virginia, Wyoming, or the District of Columbia, or other states where CGS might be your MAC. This education session will address recent and future changes in Medicare that have or will impact processing and reimbursement of Medicare claims to hospice agencies.  We will also discuss common billing errors and resources for preventing and resolving these mistakes.  Read More
Speaker(s)
Faculty
Nykesha Scales MBA
Senior Provider Relations Representative
CGS Administrators
Faculty
Tanith Heesch RN
Sr. Provider Education Consultant
CGS Administrators
Handout(s)
Sponsored byNational HME
  • Education
Home Health Regulatory Roundup
  • Room: 274
  • Session Number: 308
CLICK HERE TO VIEW SESSION RECORDING. This session provides an overview of the current regulatory environment impacting home health agencies.
Speaker(s)
Faculty
Mary Carr RN, MPH
Vice President, Regulatory Affairs
National Association for Home Care & Hospice (NAHC)
Category:
Handout(s)
  • Education
Insights from the Healthcare at Home National Best Practices and Future Insights Study
  • Room: 275
  • Session Number: 309
CLICK HERE TO VIEW SESSION RECORDING. Learn what are the best practices the most successful agencies have implemented to respond to current industry changes.
Speaker(s)
Faculty
Lindsay Doak MBA
Director
BerryDunn
Faculty
Lisa Parent RN, MS
President/CEO
Community Nurse Home Care
Category:
Handout(s)
  • Education
Transitional Care Programs: A Future Focus of Private Duty Agencies
  • Room: 276
  • Session Number: 310
CLICK HERE TO VIEW SESSION RECORDING. The early days of the coronavirus pandemic sent many long-term care facilities into lockdown and families were faced with the decision of being separated from their loved ones or finding ways to transition them home. The call for private duty agencies to fill this gap became apparent, however, many agencies were not prepared with specialty programs or trained caregivers to facilitate the transfer of care to the home environment. This presentation will prepare private duty operators and owners with the knowledge they need to develop a transitional care program that will be a value service to hospitals, rehab facilities, long-term care facilities, payer sources and most importantly, clients and families. Grow your business quickly by putting this service line in place and improve your caregiver retention rates while elevating the need for private duty care across the continuum.Read More
Speaker(s)
Faculty
Tammy Ross MHA, BSN, RN, CCM
Senior Vice President, Professional Services
Axxess
Category:
Handout(s)
  • Education

Monday, October 24, 3:15 PM - 4:15 PM

Home Health & Hospice Cost Savings Initiatives: Business Evaluation for Success
  • Room: 122/123
  • Session Number: 401
CLICK HERE TO VIEW SESSION RECORDING. Expense reduction initiatives play an important role in any business no matter the state of the current economy. They can be complex & multidimensional, but a worthwhile endeavor. Decision makers need reliable and valid ways to measure the cost saving & leaders need to understand the good work and progress already created to measure the impact of any new initiatives. Once a decision maker identifies areas where a business should reduce costs, it’s important to develop principles to improve consistency & reliability for optimum success. Leaders need to effectively implement these strategies to an organization, knowing that with any change, there will be ongoing conversations & other changes that take place as a result. This session will discuss identifying top cost saving benchmarks for home health and hospice organizations, describe cost reduction initiatives to and how to strategize implementing them to positively impact client & employee satisfaction while improving the bottom line.Read More
Speaker(s)
Faculty
Marcylle Combs MS, RN, BS, CHCE
Owner & President
MAC Legacy
Faculty
Mark Sharp CPA
Partner
FORVIS
Category:
Handout(s)
Sponsored byInovalon
  • Education
Reframing the Art of Aging Care in the Home
  • Room: 120/121
  • Session Number: 402
CLICK HERE TO VIEW SESSION RECORDING. Ageism is discrimination based on older age. It is pervasive and permeates throughout healthcare marginalizing older adults. The 4Ms framework for developing Age-Friendly Care is an innovation in care that directly challenges ageism and serves to promote the well-being and quality of life for older adults. Reframing attitudes and approaches towards aging and older people are critical during this time of unprecedented longevity. Identifying and addressing strategies to combat ageism in home health, hospice and caregiving though the application of Age-Friendly Care is not just a clinical opportunity, but a leadership priority towards overall organizational success. This proposal aims to equip organizations with age-friendly tools and strategies to optimize their approach in communications, marketing, clinical care, and training of staff towards a burgeoning older clientele.Read More
Speaker(s)
Faculty
Khai Nguyen MD, MHS
National Medical Director
Community Health Accreditation Partner (CHAP)
Faculty
Margherita Labson BSN, MSHSA, CCM, CPHQ
Strategic Advisor, Chief Quality Officer, VP Business Development
McLabson Consultation and Education LLC
Category:
Handout(s)
  • Education
Excuse Me, Your Culture is Showing
  • Room: 126/127
  • Session Number: 403
CLICK HERE TO VIEW SESSION RECORDING. What exactly is culture? In its simplest form, an organization’s culture is a set of behavioral and procedural norms that can be observed. While we work diligently to provide exceptional and compliant patient care, it is easy for culture to fall by the wayside and, when it does, it shows. In this session, we will pick culture up, dust it off, take a deep dive into its importance and how it influences employee retention, recruitment, and engagement.
Speaker(s)
Faculty
Zaundra Ellis
Vice President of Hospice Professional Services
Axxess
Category:
Handout(s)
  • Education
Project Belonging: How to Successfully Integrate Two Agencies
  • Room: 130
  • Session Number: 404
CLICK HERE TO VIEW SESSION RECORDING. In this panel discussion Androscoggin Home Healthcare & Hospice, Granite VNA, and SimiTree will provide their experience regarding integration of agencies after a merger and acquisition. Androscoggin in 2022 acquired a Private Duty company to diversify it's service delivery and in 2021 Granite VNA was the result of the merger of two VNAs in New Hampshire. This session is a panel format led by SimiTree Healthcare Consulting to discuss some of the key lessons learned during the integration of their agencies post transaction. This discussion will key in on how the Androscoggin and Granite VNA integrated the people, processes and technology while aligning their mission and values. The panel will highlight the keys to a successful integration is a project plan that addresses all departments and functions with the organizing and align the newly formed team to work towards a common goal of continued operational excellence.Read More
Speaker(s)
Faculty
Beth Slepian MBA, PT
President/CEO
Granite VNA
Faculty
Brian Harris
Consulting Director
SimiTree
Faculty
Kenneth Albert RN, Esq.
President & CEO
Androscoggin Home Healthcare & Hospice
Faculty
Laura Wilson RN, BSN, COS-C
Managing Director - Operations Consulting
SimiTree
Faculty
Robert Simione CPA
Principal
SimiTree
Category:
Handout(s)
  • Education
Data, not Donuts: Using Data in your Marketing
  • Room: 263/264
  • Session Number: 405
CLICK HERE TO VIEW SESSION RECORDING. ​Tired of dropping off donuts to your referral sources with no results. In this session, Adam Corcoran, Director of Business Development for Golden Care, will explain how to use data in your marketing strategies that will impact your bottom line. If your referral source targets are hospitals, rehab facilities or assisted livings, this is a seminar you are not going to want to miss. Rise to the top of the home care list because you will have proven results that will add value to your community partners.
Speaker(s)
Faculty
Adam Corcoran CLTC
Director of Business Development
Golden Care Home Health
Category:
Handout(s)
Sponsored byCalian
  • Education
Establishing Your HHVBP Benchmark and Identifying Improvement Opportunities for 2023
  • Room: 261/62/65/66
  • Session Number: 406
CLICK HERE TO VIEW SESSION RECORDING. The Home Health Value Based Purchasing demonstration has been celebrated as one of CMS’ most successful alternative payment models, resulting in an average 4.6% improvement in home health agencies’ quality scores as well as average annual savings of $141 million to Medicare. HHVBP’s first nationwide performance year starts in 2013. 93% of providers will be grouped into the “large” cohort. The submitted data will be grouped together and to establish payment adjustments based on performance in VBP measures. In this session, we will review tips for establishing benchmarks based on your baseline year and 2022 data and uncover ways to identify opportunities for improvement in 2023.Read More
Speaker(s)
Faculty
Andy Guarnera
Director of Product Management, Data Analytics
Homecare Homebase
Faculty
Jon Higginbotham BSN, RN
VP of Business Development
Homecare Homebase
Category:
Handout(s)
  • Education
Hospice Medicare Payer Panel
  • Room: 260/267
  • Session Number: 407
CLICK HERE TO VIEW SESSION RECORDING. Representatives from Palmetto, National Government Services (NGS), and CGS will participate in a panel to discuss hospice issues of interest. This is an opportunity to hear directly from these Medicare Administrative Contractors (MACs) about global issues impacting hospices such as expenditures outside of the Medicare Hospice Benefit and how MACs and other oversight and audit entities coordinate work. Audience participation is encouraged and there will be time to ask questions.
Speaker(s)
Faculty
Mr.  Charles Canaan MPH, BSN, RN, CCA, CPC, CPB, APM
Senior Provider Education Consultant
Palmetto GBA
Faculty
Dan George
Senior Provider Relations Representative
Palmetto GBA
Faculty
Erin Musumeci RN
Home Health and Hospice Clinical Consultant
National Government Services
Faculty
Katie Wehri
Director, Home Care & Hospice Regulatory Affairs
National Association for Home Care & Hospice (NAHC)
Faculty
Nykesha Scales MBA
Senior Provider Relations Representative
CGS Administrators
Faculty
Shelly Dailey MSN, BSN, RN, CPHM
Home Health and Hospice Clinical Consultant
National Government Services
Faculty
Tanith Heesch RN
Sr. Provider Education Consultant
CGS Administrators
Faculty
Theresa Forster
Vice President for Hospice Policy and Programs
National Association for Home Care and Hospice (NAHC)
Category:
Handout(s)
Sponsored byNational HME
  • Education
OASIS E: Are We Ready?
  • Room: 274
  • Session Number: 408
CLICK HERE TO VIEW SESSION RECORDING. The ability to get a “clean” OASIS out the door in a timely manner has been an ongoing challenge to the home health industry. The resources consumed by the QA process can be a financial strain on the organization not to mention to time involved with moving the document back and forth. Focusing almost exclusively on the speed of the QA process is insufficient and may actually drive up costs. OASIS E provides an opportunity to reframe the conversation and preparation must include revisiting the review process to determine if change is needed. This session will address the three pillars that impact achievement of a “clean” OASIS: ● Information collection by Intake ● Data Collection by Clinicians ● Accountability of Clinicians and QARead More
Speaker(s)
Faculty
Cindy Krafft PT, MS, HCS-0
Owner/Founder
K&K Health Care Solutions
Category:
Handout(s)
  • Education
A Pharmacist-led QI Project to Optimize Medication Evaluation and Reconciliation in Home Health
  • Room: 275
  • Session Number: 409
CLICK HERE TO VIEW SESSION RECORDING. At least 20-30% of patients receiving home healthcare experience medication-related problems, many of which occur at the transition of care. To ensure optimal care, a pharmacist led interdisciplinary team conducted a quality improvement project at a non-profit home healthcare agency focusing on improving medication reconciliation and evaluation in patients at high risk for hospitalization. The project connected an improvement in medication reconciliation to a reduction in 30-day hospitalizations in patients with heart failure. Prior to the project, the baseline median for 30-day hospitalizations was 20.0%; following full implementation, this dropped 9.1% among patients with heart failure. This presentation describes the development of the interdisciplinary quality improvement team, the approach of the team, the selection of the metrics, the overall results, and future directions for further collaboration between home healthcare agencies and pharmacists.Read More
Speaker(s)
Faculty
Brian Gates Pharm.D., BCGP
Clinical Professor
Washington State University College of Pharmacy and Pharmaceutical Sciences
Category:
Handout(s)
  • Education
Valuing Caregiver Population: How Changing Public’s Perception Saves Home Care Workforce
  • Room: 276
  • Session Number: 410
CLICK HERE TO VIEW SESSION RECORDING. Everyone is talking about it – the workforce shortage, the caregiver crisis, the need for, now and in years to come, more caregivers. Private home care providers were acutely aware of this long before the pandemic punctuated it across all industries. And, while there is no silver bullet solution, we can combat this. Right now, public perception of the role of a caregiver, home care aide or PCA is pretty poor – home care workers are thought of as unskilled or poorly educated. Culturally, the US doesn’t support choosing caregiving as a career – starkly different than many other countries where many generations of families live together and care for their elders. Join a panel of experts as we take a deep dive into the current perception of the home care worker and what we can do to change it. Read More
Speaker(s)
Faculty
Kristen Duell
Consultant
Faculty
Kristen Wheeler
Executive Director of Private Duty
National Association for Home Care and Hospice (NAHC)
Faculty
Sheila Davis CHCE, COS-D
Senior Executive Vice President of Operations
Always Best Care, Inc.
Faculty
Sonnie Linebarger RN
CEO
Evoke Greatness
Category:
Handout(s)
  • Education

Monday, October 24, 4:30 PM - 5:30 PM

Fixing the Healthcare People Problem
  • Room: 122/123
  • Session Number: 501
CLICK HERE TO VIEW SESSION RECORDING. The United States healthcare industry has a people problem. There just are not enough available caregivers to meet the needs of the public. When people are faced with new medical problems, or when they have chronic health issues they turn to the expertise, counsel, and compassion of nurses, aides, doctors, and a whole cadre of other health professionals. From 2010 to 2050, the United States population ages 85 and older is roughly expected to triple from under six million to over 18 million. Without significant reforms and innovation, there will not be enough caregivers to support the needs. In this outline we suggest strategies to counter the workforce crisis and the policies that need to be adopted to make systemic change to fix our people problem.Read More
Speaker(s)
Faculty
Adam Shandler CODC, CMF
Director, Learning & Development and Talent Acquisition
VNA Health Group
Faculty
Bettyanne Rosa MS, SPHR, SHRM-SCP
Chief Human Resources Officer
VNA Health Group
Faculty
Mary Curran MSOD
Strategic Planning Consultant
VNA Health Group
Faculty
Steven Landers MD, MPH
President and Chief Executive Officer
VNA Health Group
Category:
Handout(s)
Sponsored byInovalon
  • Education
Transforming Team Performance and Culture: Case Conference 2.0
  • Room: 120/121
  • Session Number: 502
CLICK HERE TO VIEW SESSION RECORDING. Remnants of ritual hang on to the fabric of how many home health agencies manage case conferencing and IDT meetings. Unfortunately, some entrenched team meeting practices miss the mark on time and resource management, while losing sight of best practice objectives for utilization, compliance, and outcome improvement. When the home health case conference/IDT meeting evolves beyond these old habits and uses risk-informed, data-driven best practices, it holds the opportunity to stack clinical skills, advance QAPI initiatives, strengthen compliance, and revitalize engagement. Our home health clinicians, as well as their leaders, are braving a new world of performance challenges within workforce constraints, TPE resumption, PDGM pressure, the pandemic, and HHVBP. Build strength in adopting new ways to approach these challenges with your teams! Join us as we explore the building of IDT and agency resilience and competence, supported by the Home Health Case Conference 2.0.Read More
Speaker(s)
Faculty
Kim Campbell MA, MHP
Manager of EDI Operations
Palmetto GBA
Faculty
Linda Murphy RN, BSN, COS-C, CDP, RN-BC
CEO
Concierge Home Care
Faculty
Yancey Bond
Director, Solutions Management
WellSky
Category:
Handout(s)
  • Education
Grass Roots Marketing Initiatives that Work: Won't Cost You a Dime
  • Room: 263/264
  • Session Number: 505
CLICK HERE TO VIEW SESSION RECORDING. The growth of internet-based marketing has caused some home care providers to lose sight of the need to personalize their marketing efforts. Patients/clients receiving care at home are typically accustomed to receiving high-level service, and they want to maintain a personal relationship with the agency providing the care. Home care agencies need to adopt marketing strategies at the grassroots level, and this presentation explains how to leverage community-based initiatives that will plant the seed for future growth. The best part is that grassroots programs are usually free or very inexpensive as you only have to invest your time! The presentation will help you plan out how to identify these community targets, develop a strategy, implement the initiative, and continue to plant the seed for future growth.Read More
Speaker(s)
Faculty
  Sean McHale CSA
Vice President
Saint Michael's Home Care
Category:
Handout(s)
Sponsored byCalian
  • Education
Partnering for Success: Navigating Expanded HHVBP Model with Innovative Acute Care Strategies
  • Room: 261/62/65/66
  • Session Number: 506
CLICK HERE TO VIEW SESSION RECORDING. As part of the expanded HHVBP model, organizations will face penalties if patients require hospitalization or ER care within the first 60 days of home health use. These soon-to-be-enforced penalty-based markers may feel inordinately daunting considering industry turnover rates at 64%. However, by knitting together the right partners, agencies can add critical tools to their care delivery toolbox. An agency specializing in the delivery of high acuity episodic healthcare in the home, and a large home health and hospice provider, have partnered with impressive success and will share with you solid strategies that address the complexities of the coming regulatory shifts.Read More
Speaker(s)
Faculty
Kasi Hedt PT
SVP of Specialty Programs
Enhabit Home Health and Hospice
Faculty
Sara Crate BS, MBA
Chief Commercial Officer
Dispatch Health
Category:
Handout(s)
  • Education
Hospice Regulatory and Policy Update
  • Room: 260/267
  • Session Number: 507
CLICK HERE TO VIEW SESSION RECORDING. This annual session provides a detailed overview of key regulatory and policy issues and their relevance to daily hospice operations.  In addition to items included in the final FY2023 hospice payment rule, faculty will explore key developments in the Hospice Quality Reporting Program (HQRP), insights into the hospice experience with the MA VBID hospice demonstration, issues related to COVID-19 PHE waivers and flexibilities, and other relevant items.
Speaker(s)
Faculty
Katie Wehri
Director, Home Care & Hospice Regulatory Affairs
National Association for Home Care & Hospice (NAHC)
Faculty
Theresa Forster
Vice President for Hospice Policy and Programs
National Association for Home Care and Hospice (NAHC)
Category:
Handout(s)
Sponsored byNational HME
  • Education
CGS Regulatory Updates for Home Health Providers: Elevating Provider Knowledge
  • Room: 274
  • Session Number: 508
CLICK HERE TO VIEW SESSION RECORDING. This session will be presented by the J15 HHH Medicare Administrative Contractor (MAC), CGS Administrators, LLC. You definitely don’t want to miss this session if your home health agency is in Colorado, Delaware, Iowa, Kansas, Maryland, Missouri, Montana, Nebraska, North Dakota, Pennsylvania, South Dakota, Utah, Virginia, West Virginia, Wyoming, or the District of Columbia, or other states where CGS might be your MAC. This education session will address recent and future changes in Medicare that have or will impact processing and reimbursement of Medicare claims to home health agencies.  We will also discuss common billing errors and resources for preventing and resolving these mistakes.  Read More
Speaker(s)
Faculty
Nykesha Scales MBA
Senior Provider Relations Representative
CGS Administrators
Faculty
Tanith Heesch RN
Sr. Provider Education Consultant
CGS Administrators
Category:
Handout(s)
  • Education
Palmetto GBA: Updates from Your Medicare Administrative Contractor (MAC)
  • Room: 275
  • Session Number: 509
CLICK HERE TO VIEW SESSION RECORDING. Palmetto GBA is the Medicare Administrative Contractor (MAC) for many home health and hospice agencies in the United States. This program will include information regarding the most recent updates and changes in Medicare regulations that affect the states for whom Palmetto is the MAC, as well as potential future changes. Participants will also learn about documentation requirements, self-service tools, and resources that will enable them to better implement processes that ensure they comply with the rules.
Speaker(s)
Faculty
Mr.  Charles Canaan MPH, BSN, RN, CCA, CPC, CPB, APM
Senior Provider Education Consultant
Palmetto GBA
Faculty
Dan George
Senior Provider Relations Representative
Palmetto GBA
Category:
Handout(s)
  • Education
Building Your Roadmap to Revenue
  • Room: 276
  • Session Number: 510
CLICK HERE TO VIEW SESSION RECORDING. Who thought they would be further along in their business by now? You are not alone. Many organizations are missing revenue goals. We have been able to share what works to help organizations grow around the country. During this session, we will share exactly how I grew my agency and many others around the country. We do this by exponentially increasing your referral partners' knowledge of who to refer! We share the secrets that others have implemented to expand referral sources' knowledge by following diagnosis selling strategies. We will also provide you with a template so attendees can develop their own road map to referrals! Providing organizations the ability to go home and teach their community how to refer more! Our process has been tested by physicians and recommended by physicians as the best way to expand knowledge on who should be referred for post-acute care services.Read More
Speaker(s)
Faculty
Cherylanne Peltekis RN
Clinical Director
Immediate Homecare and Hospice/Home Care Sales
Faculty
Melanie Stover OT, MBA, MS/ISM
Owner
Home Care Sales
Category:
Handout(s)
  • Education

Tuesday, October 25, 11:00 AM - 12:00 PM

How Your Organization's Culture Affects the Human Experience in Home Care
  • Room: 122/123
  • Session Number: 601
CLICK HERE TO VIEW SESSION RECORDING. Now more than ever, we recognize the need to understand and act on the vulnerabilities of the healthcare workforce and maintain a focus on what matters most to patients, their families, and care partners. Join this interactive session to explore application of the eight guiding principles of experience excellence in home care and kindle our collective opportunity to impact the future of healthcare for all.
Speaker(s)
Faculty
Stacy Palmer CPXP
Senior Vice President & COO
The Beryl Institute
Category:
Handout(s)
Sponsored byInovalon
  • Education
Key Aspects of Successful Palliative Care Programs
  • Room: 120/121
  • Session Number: 602
CLICK HERE TO VIEW SESSION RECORDING. While palliative care has demonstrated its value in achieving the Triple AIM, financial viability for the program operator remains a challenge, and palliative care programs have taken on many forms. This panel will share how different organizations have developed their models of palliative care, and their insights into what drives a successful palliative care program.
Speaker(s)
Faculty
Morgan McCall MSN, RN, CHPN
Director of Palliative Care
Intrepid USA Healthcare Services
Faculty
Phillip Ward
President and CEO
Community Hospice and Palliative Care
Faculty
Tracie Schwoyer-Morgan DNP, MS, ANP-BC
Manager and Lead NP, Integrative and Palliative Medicine
Gilchrist
Faculty
William Bill Musick MBA, CHC
President
Integriti3D
Category:
Handout(s)
  • Education
Transforming Your Agency with New Technologies
  • Room: 126/127
  • Session Number: 603
CLICK HERE TO VIEW SESSION RECORDING. The COVID pandemic has fundamentally changed medicine and the home health and hospice agencies that harness this change will be able to do more with less, freeing them up to grow their agency and improve their margins and outcomes. We will go over the technologies that are poised to transform home health and hospice, including artificial intelligence, wearable devices, and more. We will also discuss how to get a return on your technology investment.
Speaker(s)
Faculty
Beau Sorensen
COO
VisionBound
Category:
Handout(s)
  • Education
How Small and Mid-sized Providers Can Sell for a Premium in a Crazy M&A Market
  • Room: 130
  • Session Number: 604
CLICK HERE TO VIEW SESSION RECORDING. After years of torrid consolidation, the mergers & acquisitions market shows no signs of letting up. The largest providers keep getting larger and transaction values have risen to dizzying heights. The biggest deals get most of the attention, but the industry is still highly fragmented and there is still very strong demand for small and mid-sized providers of every type. In this session we’ll discuss who’s buying and how to best position your agency to appeal to the buyers paying the highest premiums.
Speaker(s)
Faculty
Jack Eskenazi, Jr.
Managing Partner
Healthcare Advisory Partners
Category:
Handout(s)
  • Education
Think Beyond "Human" Resources: Technology Can Help Overcome the Staffing Shortage
  • Room: 263/264
  • Session Number: 605
CLICK HERE TO VIEW SESSION RECORDING. The staffing shortage in post-acute care is a crisis that has grown steadily, especially in the wake of COVID-19. While finding skilled staff has become an insurmountable challenge, administrative staff face their fair share of difficulties too. Regulations and compliances have created an administrative burden on staff that results in teams spending too much time on repetitive work. In this session, we address the role of Robotic Process Automation (RPA), an innovative technology in post-acute care. Learn how RPA helps home-health and hospice teams create automated workflows that function like a digital assistant, performing repetitive, logic driven administrative work. At the end of the session, you will witness how teams are able to save time as well as costs on additional resources, and focus on improving the quality of care delivered. For organizations burdened by the staffing shortage, this session is an insightful view into the technology that can alleviate this problem.Read More
Speaker(s)
Faculty
Eric Gordon
Co-founder & Chief Revenue Officer
Element5
Category:
Handout(s)
Sponsored byCalian
  • Education
Medicare Advantage & Third Party Payers: How To Get Paid
  • Room: 261/62/65/66
  • Session Number: 606
CLICK HERE TO VIEW SESSION RECORDING. Home Health providers love accepting Traditional Medicare patients, however, accepting Medicare Advantage plan patients is not desirable.  Let us show you that it's really not a bad idea to accept and bill Medicare Advantage Plan patients.  We will discuss what needs to be done before you accept a Medicare Advantage Plan patient on service.  Knowing the difference between Episodic and Per Visit billing is crucial.  Also, knowing the difference between checking benefits vs. eligibility vs prior authorizations is also vital. We will show you the tools that are necessary for you to be successful in billing and getting paid for your Medicare Advantage Plan patients.Read More
Speaker(s)
Faculty
Petria McKelvey
CEO
Precision Medical Billing
Category:
Handout(s)
  • Education
Medical Review in the Hospice Medicare Certified World
  • Room: 260/267
  • Session Number: 607
CLICK HERE TO VIEW SESSION RECORDING. Hospice is on the hot bed of Medical Review in 2022. This session will take agencies through the winding road of Medicare scrutiny. While billing the Medicare benefit and getting paid relatively easily, there is always a risk of things being reviewed at some point and what can you do to avoid denials. This session will also discuss PEPPER reports and other data analysis that agencies will need to review to ensure that their risk from medical review is limited. Don’t be caught in the comfortable position of believing that everything is okay. Attendees will take away information that will assist in assuring that your hospice truly is prepared for an call for medical review of their charts.Read More
Speaker(s)
Faculty
Leslie Heagy RN
Director of Clinical Services
Healthcare Provider Solutions, Inc.
Faculty
Melinda Gaboury COS-C
Chief Executive Officer
Healthcare Provider Solutions, Inc.
Category:
Handout(s)
  • Education
Simplifying OASIS E Using the 15-Minute OASIS Walk
  • Room: 274
  • Session Number: 608
CLICK HERE TO VIEW SESSION RECORDING. For more than 20 years clinicians have struggled with completing the OASIS accurately in a timely manner, which can create negative financial outcomes and decreased quality scores for agencies. By teaching clinicians clues to observe during the Show Me Walk, the majority of OASIS E items can be collected in just 15 minutes. Organizations will see a vast improvement in their key performance indicators as a shift occurs from screen time to patient time. Field staff morale will improve and retention rates will soar. This lively and interactive presentation, which includes a 15-minute OASIS demo conducted by a nurse and therapist, will demonstrate how to teach assessment and critical thinking skills in a fun and interactive way to ensure operational change. This presentation has something for everyone and is the best 15-minute investment an organization can make for its quality, clinical, operational, and financial staff!Read More
Speaker(s)
Faculty
Mike Carr PT, COS-C
Senior Product Manager for Certification
Axxess
Faculty
Tammy Ross MHA, BSN, RN, CCM
Senior Vice President, Professional Services
Axxess
Category:
Handout(s)
  • Education
Weekend Admissions Got You Down? Learn How to Re-tool for Success
  • Room: 275
  • Session Number: 609
CLICK HERE TO VIEW SESSION RECORDING. Home Health Care has historically struggled to staff Saturdays and Sundays to meet the high demand for weekend admissions, leading to short-staffed teams and stressful Mondays playing catch-up. Mass General Brigham Home Care will share strategies to recruit and retain weekend staff while we developed an extensive, successful weekend program. Though many hospitals must wind down and empty their beds on Fridays, MGB Home Care expanded and grew our staff to meet the demand, centralizing our services with its own cost center under one weekend manager. Saturday is our highest admission volume of the week. Our weekend admission clinicians have some of the best PDGM functional composite scores, OASIS accuracy, and improved timeliness of care outcomes. Learn the best practices we’ve used to transform Mondays from the most chaotic day of the week into a productive workday. When our patients are sick and scared and it’s the weekend, MGB home health care staff are there and ready to help.Read More
Speaker(s)
Faculty
Annemarie Martin MSN, RN, BC
Clinical Director
Mass General Brigham Home Care
Faculty
Barbara Belony AGPCNP-C, MHA, MSN, RN
Weekend Clinical Manager
Mass General Brigham Home Care
Category:
Handout(s)
  • Education
Non-Medical Homecare Requires More Innovation
  • Room: 276
  • Session Number: 610
CLICK HERE TO VIEW SESSION RECORDING. With over 30 years of experience helping families achieve their goal of aging at home, this session will share key methods of how a company has evolved to meet today’s challenges in operating a non-medical homecare business. Learn how to stay competitive in tomorrow's homecare market.
Speaker(s)
Faculty
Jeffrey Salter
Founder & CEO
Caring Senior Service
Category:
Handout(s)
  • Education

Tuesday, October 25, 2:30 PM - 3:30 PM

Working Your QAPI Program: It’s a Team Effort to Improve & Sustain
  • Room: 122/123
  • Session Number: 701
CLICK HERE TO VIEW SESSION RECORDING. Working Your QAPI Program: It’s a Team Effort to Improve & Sustain Come discover how to use the QAPI process to improve and sustain your quality and performance improvement (PI) indicators with the involvement of your teams in your Agencies. From identifying opportunities in your organizations to completion of achieving goals with sustainability; we will together discover and complete going through the PI steps from start to finish. You will leave with a skeleton structure of a QAPI project with meets regulation and accreditation standards, tools to share with your teams, and the knowledge to lead the project through the steps. You will see some projects "crowned" best practices that are easily transferable.Read More
Speaker(s)
Faculty
Susan Mattera RN, MN, HCA, IA, CPHQ
SCAL and HI Market Regional Practice Leader Quality Continuing Care Home Care
Kaiser Permanente
Category:
Handout(s)
Sponsored byInovalon
  • Education
Maximizing the Value of Your Home Health Agency
  • Room: 120/121
  • Session Number: 702
CLICK HERE TO VIEW SESSION RECORDING. Maximizing the value of your home health agency involves both building value and capturing that value in the M&A marketplace. In this session, we will break down the fundamental value equation buyers use to evaluate agencies. From there, we will discuss the three main variables, and how each can be affected by operational changes, allowing owners to build value over time. We will also pull back the curtain and explain how owners can capture the value they've built over the years by creating a confidential, competitive process including their most likely ideal buyers.
Speaker(s)
Faculty
Cory Mertz
Managing Partner
Mertz Taggart
Category:
Handout(s)
  • Education
Empowering Clinical Managers Through Coaching Analytics
  • Room: 126/127
  • Session Number: 703
CLICK HERE TO VIEW SESSION RECORDING. This presentation covers outlines an approach to using analytics and key metrics as a method for coaching and motivating clinical staff to improve key metrics tied to HHVBP. Typically, it is difficult to help clinicians understand the importance of key organizational metrics, however through a unique approach of using metrics to tell stories and as a tool for clinical coaching, organizations are able to improve their performance, while improving their staff’s communication, productivity, and satisfaction. Home health and hospice leaders will be able to bring back new strategies to engage and support their clinical managers and field staff through the use on analytic coaching. Leaders will be able to better understand how they can empower their clinical managers so they can more effectively communicate, coach, and manage field staff to increase team engagement and improve organizational VBP metrics.Read More
Speaker(s)
Faculty
  Matthew Challberg
CEO
Tallio
Category:
Handout(s)
  • Education
Home Health and Hospice Mergers and Acquisitions: A Post Pandemic Market Gone Viral
  • Room: 130
  • Session Number: 704
CLICK HERE TO VIEW SESSION RECORDING. Who knew that when we last gathered in October 2019 discussing home health and hospice mergers and acquisitions that we were just a few months away from one of those “assuming nothing out of the ordinary” qualifiers actually upending the market as we knew it? A pandemic, three vaccines, a new administration, and trillions of dollars of new federal spending later, where is the market today, and where is it heading? Why did hospice valuations rise to unprecedented levels, and what could rein them in? How did PDGM part one and part deux impact home health deal flow, and what can we expect heading into 2022? How will strains on state budgets impact Medicaid reimbursement and eligibility? What impact will PTSD born shortages of nurse staffing have on providers? Are the reasons driving consolidation pre-COVID still relevant? In this session, we will break it all down, and what it means for buyers, sellers, acquisition supply, demand, and ultimately, valuation.Read More
Speaker(s)
Faculty
Dexter Braff MBA, MS
President
The Braff Group
Faculty
  Mark Kulik MAMI
Managing Director
The Braff Group
Category:
Handout(s)
  • Education
Leveraging New Technologies to Increase Consumer Engagement
  • Room: 263/264
  • Session Number: 705
CLICK HERE TO VIEW SESSION RECORDING. Effective communication with patients and families, via the right channels, at the right time, is a powerful driver of client satisfaction and positive care outcomes. However, the time commitment involved in recurring check-ins, schedule coordination with clients and caregivers, responses to follow-up questions raised during visits, monitoring medication, and securing physician authorizations all add pressure on already overstretched staff. This session will share proven technologies your agency can deploy to increase the flow of important information. Presented within the context of actual agency workflows, the session will target integrated strategies enabled through technologies such as HIPAA-compliant texting, AI-powered chatbots delivering secure messaging through text links, and effective use of telehealth/virtual visits. The session will conclude with actionable next steps for successful deployment of smart technology for enhanced consumer engagement and better health outcomes.Read More
Speaker(s)
Faculty
Michael Link
Vice President, Chief Administrative Officer
Hospice and Community Care
Faculty
Rich Berner
CEO
Complia Health
Category:
Handout(s)
Sponsored byCalian
  • Education
Medicare Advantage Insights and Predictions for the Post-Acute Industry
  • Room: 261/62/65/66
  • Session Number: 706
CLICK HERE TO VIEW SESSION RECORDING. An industry trend report highlighted how Medicare Advantage (MA) enrollment continues to make up a growing percentage of Medicare-eligible beneficiaries. These extremely high rates of increase have completely changed the Medicare landscape in the last five years and are expected to continue to do so in the foreseeable future. Post-acute care agencies must adapt to the new market landscape by using data-driven value propositions to illustrate PAC agencies’ impact on the total cost of care and land critical MA contracts.
Speaker(s)
Faculty
Carter Bakkum
Senior Data Analyst
Trella Health
Faculty
Kara Justis MBA
VP of Strategic Consulting
Trella Health
Category:
Handout(s)
  • Education
Addressing the JEDI: Disparities in Justice, Equity, Diversity, and Inclusion Impact Why and How People Die
  • Room: 260/267
  • Session Number: 707
CLICK HERE TO VIEW SESSION RECORDING. Social justice statistics show how disproportionately Black, Indigenous, people of color (BIPOC) and LGBTQ+ communities are underserved at the end-of-life. Despite tremendous growth in palliative and hospice care, there is a pressing need to address disparities in end-of-life care. Increased strategizing to improve access to end-of-life care among the historically underserved will close disparity gaps and help care providers embrace a better understanding of how to reduce disparities in the provisions of end-of-life care. This presentation will address key benefits of integrating JEDI into hospice and palliative care.
Speaker(s)
Faculty
Ashley Johnson
End of Life Doula
Loyal Hands
Handout(s)
Sponsored byNational HME
  • Education
The Optimal Heart Failure Post-Acute System of Care
  • Room: 274
  • Session Number: 708
CLICK HERE TO VIEW SESSION RECORDING. Do you work with Heart Failure patients?  If so, this is the most important session for you! We are excited to present an overview of what an optimal Heart Failure system of care contains and specifically how care is transitioned to the post-acute setting and how does this apply to home care and hospice.
Speaker(s)
Faculty
Deana Mikhalkova MD
Assistant Professor of Medicine, Associate Program Director Cardiology Fellowship
SSM Saint Louis University
Category:
Handout(s)
  • Education
Key Patient Engagement Strategies to Impact Your CAHPS Scores
  • Room: 275
  • Session Number: 709
CLICK HERE TO VIEW SESSION RECORDING. When it comes to the importance of patient engagement in home health and hospice, there’s no better perspective than that of a nurse. The more engaged patients and their families are, the more they actively participate in their care. Ultimately, this results in more satisfied patients, which will likely impact CAHPS scores. Here we will explore strategies to employ that will positively impact your patient and family caregiver engagement and ultimately empower them and drive improvements in your CAHPS scores.
Speaker(s)
Faculty
Melissa Kozak RN, BSN
President and Founder
CitusHealth
Category:
Handout(s)
  • Education
National Government Services (NGS): Medicare Updates
  • Room: 276
  • Session Number: 710
CLICK HERE TO VIEW SESSION RECORDING. This education session has been designed to highlight the role of the JK & J6 Home Health Medicare Administrative Contractor and provide an overview of information regarding the federal Medicare home health & hospice benefits. The Subject Matter Expert will offer providers information regarding how to respond to an ADR, the most current NGS home health & hospice edits, as well as how to avoid and appeal your claim denials. Providers will receive the most up-to-date references and resources and contact information for future questions regarding the federal Medicare home health and hospice benefits.
Speaker(s)
Faculty
Christa Shipman
Outreach and Education Consultant
National Government Services
Faculty
Erin Musumeci RN
Home Health and Hospice Clinical Consultant
National Government Services
Faculty
Jan Wood
Provider Outreach & Education
National Government Services
Faculty
Shelly Dailey MSN, BSN, RN, CPHM
Home Health and Hospice Clinical Consultant
National Government Services
Handout(s)
  • Education

Tuesday, October 25, 3:45 PM - 4:45 PM

The Art of Connecting with Telehealth in Home Health & Hospice: New Norm and Opportunities
  • Room: 122/123
  • Session Number: 801
CLICK HERE TO VIEW SESSION RECORDING. The COVID-19 pandemic forced organizations to consider the use of telehealth in home health and hospice. The use of telehealth has further expanded with the COVID-19 emergency declaration waivers. This session will review the evolution of the use of telehealth in the home and address coverage and reimbursement.
Speaker(s)
Faculty
Irina Gorovaya BSN, MBA HHA
Home Health Consultant
Amity Healthcare Group, LLC
Category:
Handout(s)
Sponsored byInovalon
  • Education
Strategic Development: Process Improvement Initiatives for Times of Transformation
  • Room: 120/121
  • Session Number: 802
CLICK HERE TO VIEW SESSION RECORDING. Strategic process improvements are essential during times of change. With the impacts of the pandemic on your organization’s culture, morale, recruitment, retention, and financial outcomes - all combined with the everchanging healthcare regulatory and reimbursement landscape - the future can look daunting. The impacts of the national roll out of value-based purchasing (VBP), the sustained growth of Medicare Advantage (MA), the reduction of Medicare Fee-For-Service (FFS), and the recent addition of the Value-based Insurance Design Model (VBID) can be tamed through the effective use of the strategic process improvements. In this session you will gain perspectives on how the strategic process works, how it can prepare you for these changes and the ones to come, but, most of all, how to roll these initiatives out to your staff to assure your organization thrives given the stresses of the operating environment today along with the rise of these transformational reimbursement models.Read More
Speaker(s)
Faculty
Michael Puskarich MBA
Director - Advisory Consulting
McBee
Category:
Handout(s)
  • Education
EVV: How to Achieve Systems Success
  • Room: 126/127
  • Session Number: 803
CLICK HERE TO VIEW SESSION RECORDING. With the home health implementation under way, even with the Good Faith Effort Exemption, how healthy is your agency when it comes to preparedness for claims impact? States have to maintain a level of compliance when it comes to CMS certification of their EVV program. This means using EVV data to determine if claims should be paid. Whether your state has already turned on the denials, or if they’re just preparing for it, you have to make sure your agency can survive. Some of the questions to ask yourself: If offered, should you use the state solution? Are your state solution and other admin accounts set up for auditing EVV submissions and billing for compliance issues? If you’re using your own vendor, are they ready and configuring the system correctly? How do you plan to educate field staff to promote buy in? Are you prepared to monitor your claims compliance without the state or payers assistance? Read More
Speaker(s)
Faculty
Kristy Pyles MS
Senior Consultant
In Your Corner Consulting, LLC
Category:
Handout(s)
  • Education
M&A Landscape: Who Are Today's Buyers and What Are They Looking For?
  • Room: 130
  • Session Number: 804
CLICK HERE TO VIEW SESSION RECORDING. Hear from buyers, sellers, and intermediaries on the new M&A landscape in a discussion with industry experts about the new buyer landscape and how to maximize value in a changing environment.
Speaker(s)
Faculty
Chris Consalus
Sr. Vice President of Development
BrightSpring Health Services
Faculty
Joe Lynch
Partner and Managing Director
Stoneridge Partners
Faculty
Matt Shofner MPA
Partner
Havencrest Capital Management
Faculty
Tom Lillis
Partner
Stoneridge Partners
Category:
Handout(s)
  • Education
AI-powered, Remote Wound Care: Delivering Profound Clinical Outcomes in Home Health
  • Room: 263/264
  • Session Number: 805
CLICK HERE TO VIEW SESSION RECORDING. Wound care is a massive challenge in home health. While over 30% of patients in home health have a wound, providing standardized, best practice care is a challenge. In 2020, a home health agency that provides services across five states, launched a nurse-led, remote-enabled wound care program with their innovative technology partner. To underpin this new, virtual wound care program, the nursing team adopted an AI-powered, digital wound care platform to allow frontline clinicians to easily capture high precision wound images in the home and then share this data with the remote wound experts to augment clinical decision making to drive more preventive care. A benefits study of the program revealed significant improvement after only 6 months: - Reduction in 60-day rehospitalization rate. - Reduction in incidence of new wounds in home health. - Improvement in wound healing rate. - Reduction in documentation time. - Reduction in nursing visits per wound episode.Read More
Speaker(s)
Faculty
Amy Cassata RN, BSN, WCC
Vice President Clinical Success
Swift Medical
Faculty
Ms  Rebecca Collins BSN
Director of Clinical Programs and Pathways
Alternate Solutions Health Network
Category:
Handout(s)
Sponsored byCalian
  • Education
Making the Connection Between Therapy and Performance under HHVBP
  • Room: 261/62/65/66
  • Session Number: 806
CLICK HERE TO VIEW SESSION RECORDING. With the expansion of the Value Based Purchasing Model for Home Health in 2023, agencies need to explore how therapy can directly impact their success under this new model for reimbursement. In this discussion, we will talk about how agencies can leverage their therapy care team to improve outcomes and support patients. We will examine how your therapy team contributes to the three measure sets used in HHVBP; OASIS-based, claims based and HHCAHPS survey-based measures. Additionally, we will look at how therapy documentation should support these elements throughout their care delivery.
Speaker(s)
Faculty
Dawn Greaves PT, DPT
VP Home Services
Aegis Therapies
Category:
Handout(s)
  • Education
Hospice Quality Reporting Program (HQRP)
  • Room: 260/267
  • Session Number: 807
CLICK HERE TO VIEW SESSION RECORDING. This session will delve into the Hospice Quality Reporting Program changes for 2022 and help the learner understand the Hospice Care Index, the Hospice Item Set, Hospice Visits in Last Days of Life and the Hospice Care Index. They will further be able to identify how these can affect their quality of care and their quality score and ways to improve each of them.
Speaker(s)
Faculty
Kristie Meers RN, BSN, CHPN
Vice President Clinical and Regulatory
Careficient
Category:
Handout(s)
Sponsored byNational HME
  • Education
How Better Data Translates to Better Care
  • Room: 274
  • Session Number: 808
CLICK HERE TO VIEW SESSION RECORDING. In a healthcare environment where home care and hospice are increasingly judged on care quality, it’s critical to have a full clinical history of your patients. Too often, organizations are limited to the data they collect themselves. Gaps in data mean you can’t know exactly how ill a patient may be and when to transition them from home care to hospice. You can’t know all the providers and facilities involved in the patient’s care. You can’t know which patients are at risk of high acute utilization. You can’t know when patients are being billed for services outside the Hospice Benefit. And you can’t track the quality metrics important to prospective referral partners and payers. This presentation will introduce the new CMS pilot program, Data at the Point of Care (DPC), which provides 3+ years of CMS Part A, B, and D data, and review how this data can be integrated with your EHR and used to coordinate care between providers, improve care quality, and help your organization thrive.Read More
Speaker(s)
Faculty
Carol Javens RN, BSN, CHPN
Account Manager
Acclivity Health Solutions
Faculty
Robin Stawasz LMSW
Program Development Executive
Acclivity Health Solutions
Category:
Handout(s)
  • Education
Related or Relevant? Making Sense of Hospice Eligibility and Coverage Responsibilities
  • Room: 275
  • Session Number: 809
CLICK HERE TO VIEW SESSION RECORDING. Hospices are faced with what seems like a never-ending stream of changing rules and regulations regarding hospice eligibility. What constitutes an eligible hospice diagnosis? What are related conditions and relevant comorbidities? What are hospice coverage responsibilities? This session will provide a simple algorithm for determining hospice eligibility and outline an approach for identifying eligible related conditions, including specific regulatory directives. It will also provide guidance for accepting or rejecting specific comorbidities, diseases, and conditions as related conditions. Also discussed will be the financial implications of accepting or rejecting related conditions.
Speaker(s)
Faculty
John Mulder MD
Chief Medical Consultant for Hospice and Palliative Care Executive Director
Trillium Institute
Faculty
Michael Dozeman MD, HMDC
Associate Medical Director
Faith Hospice
Category:
Handout(s)
  • Education